Quick Clear Honest Answers from minejl

The minimum deposit at minejl is ₱50 for GCash and PayMaya / Maya. For bank transfers, the minimum is ₱100. There is no maximum deposit limit by default, though players who have set a deposit limit through our responsible gaming tools will be subject to their chosen cap. All deposits are credited to your minejl account instantly or within a few minutes depending on the payment method.

GCash deposits to minejl are processed instantly in most cases. Once you complete the payment in your GCash app, the funds should appear in your minejl wallet within seconds to a few minutes. If your deposit hasn't appeared after 15 minutes, please contact minejl support with your GCash transaction reference number and our team will resolve it promptly.

minejl does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. minejl has no control over third-party payment provider fees.

A deposit may be declined for several reasons:

• Insufficient balance in your GCash, Maya, or bank account
• You have reached your minejl deposit limit (set via responsible gaming tools)
• Your account has not yet completed KYC verification
• A temporary issue with the payment provider's system
• Your account has been flagged for a security review

If none of these apply, please contact minejl support with your transaction details and we'll investigate right away.

Withdrawal processing times at minejl depend on your chosen method:

• GCash — typically within 1–3 hours during business hours
• PayMaya / Maya — typically within 1–3 hours during business hours
• Bank Transfer (BPI, BDO, Metrobank, etc.) — 1 to 3 business days depending on your bank
• Debit Card — 3 to 5 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. minejl processes all withdrawal requests as quickly as possible.

The minimum withdrawal amount at minejl is ₱100 for GCash and PayMaya / Maya, and ₱500 for bank transfers. There is no maximum single withdrawal limit for verified accounts, though large withdrawals may be subject to additional security checks to protect your funds. If you have any questions about a specific withdrawal amount, contact our support team.

Common reasons a minejl withdrawal may be pending or delayed include:

• Your KYC verification is incomplete or documents are under review
• Active bonus wagering requirements have not yet been met
• The withdrawal was submitted outside of processing hours
• A routine security check is being performed on your account
• Incorrect or mismatched withdrawal account details were provided

If your withdrawal has been pending for more than 24 hours without explanation, please reach out to minejl support with your withdrawal reference number.

For security and anti-money laundering compliance, minejl generally requires withdrawals to be made to the same account or payment method used for deposits. If you need to withdraw to a different account — for example, if your GCash number has changed — please contact our support team. Additional verification may be required before the change is approved.

minejl regularly offers bonuses including welcome bonuses, reload bonuses, free spins, and cashback promotions. Each bonus comes with specific terms including wagering requirements — the number of times you must play through the bonus amount before it can be withdrawn. Always read the full terms of any promotion before claiming it. Bonus funds are separate from your real-money balance and are used first when placing bets.

Yes. All games on minejl use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Live casino games use physical equipment — real cards, real roulette wheels — streamed live from professional studios. minejl works only with reputable game providers whose software is independently tested and certified for fairness.

Absolutely. minejl is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The minejl mobile experience is designed to be smooth and responsive whether you're playing in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. minejl slots typically have RTPs ranging from 94% to 98% depending on the game. Individual game RTPs are available in each game's information panel.

To complete KYC on minejl, you will need to submit:

• A valid government-issued photo ID (passport, driver's licence, SSS ID, PhilSys ID, UMID, or voter's ID)
• A selfie holding your ID next to your face
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months) — required for larger withdrawal amounts

All documents must be clear, unedited, and fully legible. Blurry or cropped images will be rejected.

minejl takes data security seriously. All data transmitted between your device and minejl is encrypted using industry-standard SSL (Secure Socket Layer) technology. Your personal and financial information is stored on secure servers and is never sold to third parties. minejl complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, please review our Privacy Policy.

If you suspect your minejl account has been accessed without your permission, take these steps immediately:

• Change your password right away using the "Forgot Password" function
• Contact minejl support to flag the account for a security review
• Check your recent transaction history for any unauthorised activity
• Enable two-factor authentication if not already active

minejl's security team will investigate and take appropriate action to protect your account and funds.

To self-exclude, go to your minejl account settings and select the "Responsible Gaming" section. Choose "Self-Exclusion," select your preferred duration (minimum 6 months or permanent), and confirm. Your account will be locked immediately and you will be removed from all marketing communications. Self-exclusion cannot be reversed during the exclusion period — no exceptions. If you need help activating self-exclusion, contact our support team and we will do it for you right away.

First of all — recognising the issue is a brave and important step. minejl encourages you to:

• Use our self-exclusion tool immediately to stop access to your account
• Talk to a trusted friend, family member, or professional counsellor
• Reach out to the National Center for Mental Health (NCMH) in Mandaluyong City for professional support
• Contact minejl support — our team is trained to assist and will treat your situation with full confidentiality

Gambling is addictive. Know when to stop. You are not alone, and help is always available.

Yes. minejl's deposit limit tool lets you set a maximum PHP amount you can deposit per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit at any time and it takes effect immediately. Increasing your limit requires a 24-hour waiting period — this is intentional, to give you time to reconsider. Setting a deposit limit is one of the simplest and most effective ways to keep your gaming within a comfortable budget.